Terms and conditions

These terms apply to all quotes and contracts of G2 Solutions Ltd (G2 Solutions EOOD), trading as Sales Scaling ("we"), with businesses and self-employed people ("the client"). This is a translation for information; in case of differences, the Dutch version prevails.

1. Scope

1.1. These terms apply to all our services: designing and building websites, hosting and care, add-ons, and sales audits, coaching, training and advice.

1.2. We only work for businesses, self-employed people and professionals, for purposes within their business activity. By accepting a quote, the client confirms acting in that capacity.

1.3. Anything expressly agreed otherwise in a quote or contract takes precedence over these terms. The client's own terms do not apply unless we accept them in writing.

2. Quotes and formation of the contract

2.1. Our quotes are valid for 30 days. Prices on our website and in presentations are for information.

2.2. The contract is formed when the client accepts the quote or order form, in writing or electronically (for example by email or electronic signature), or when we start the work at the client's request.

2.3. A free sketch or concept design before the contract is non-binding for both parties. Without a contract, the design remains ours and the client may not use it.

3. Websites: execution and delivery

3.1. The client provides the necessary content on time, such as logo, photos, texts, services and access to existing accounts. The delivery times stated start once we have received this content in full and are indicative.

3.2. Each package includes two rounds of corrections on the design. Additional changes or changes outside the agreed scope are charged according to a quote or at our hourly rate.

3.3. After the last round of corrections we put the website online. The website is deemed accepted once it is online and the client has not reported hidden or visible defects in writing, with reasons, within 8 days, or as soon as the client starts using the website.

3.4. If, despite a reminder, the client does not provide the necessary content within 30 days, we may deliver the website with the content we have and invoice the remaining amount.

3.5. We may use subcontractors and tools, including software and AI tools, and remain responsible for the result.

4. Prices and payment

4.1. All prices are in euro and exclude VAT. VAT is charged according to the applicable rules; for clients with a valid VAT number in another EU member state, the reverse charge may apply.

4.2. One-off packages: 50% when the quote is accepted, 50% on delivery and before the website goes live.

4.3. Subscriptions and the €0-to-start package are invoiced monthly in advance, preferably by direct debit.

4.4. Invoices are payable within 14 days of the invoice date. Late payment automatically and without notice bears interest under the Belgian Act of 2 August 2002 on combating late payment in commercial transactions, plus a fixed compensation of €40 for collection costs, without prejudice to our right to claim higher, proven collection costs.

4.5. If an invoice remains unpaid 14 days after a reminder, we may suspend our services, including taking the website offline, until full payment.

4.6. We may adjust our subscription prices once a year, with notice at least one month in advance. In that case the client may cancel the subscription free of charge as of the date of the price change.

5. €0-to-start package

5.1. With the €0-to-start package, the client pays nothing upfront but a fixed monthly price for a fixed term of 24 months. This monthly price covers building the website and hosting and care. The quote states which part of the monthly price covers building the website ("build portion").

5.2. During the term, the client may end the contract early by paying the remaining build portions at once. Hosting and care then stop at the end of the current month, and the client receives the website as set out in article 8.

5.3. After 24 months, the contract continues as a monthly cancellable hosting and care subscription at the then applicable rate, unless the client cancels in writing at least one month before the end of the term.

5.4. If we end the contract because of a serious breach by the client, such as repeated non-payment, the remaining build portions become due immediately.

6. Hosting and care

6.1. Hosting and care subscriptions run for an indefinite period and can be cancelled monthly with one month's notice, as of the end of a calendar month.

6.2. What each subscription includes is stated in the quote or on our website. Small changes included in a subscription that are not used do not carry over to the next month.

6.3. We take due care to keep the website working, secure and available, but do not guarantee uninterrupted availability. Maintenance, updates and outages at hosting providers may make the website temporarily unavailable. This is a best-efforts obligation.

6.4. We make regular backups. The client remains responsible for keeping its own copy of its content.

7. Domain name and email

7.1. The domain name is registered in the client's name. We manage it technically as long as the client has a subscription. Registration costs are included in the subscription unless stated otherwise.

7.2. When the collaboration ends, we transfer the domain name to the client or another provider on request, provided all invoices are paid.

8. Intellectual property

8.1. The client remains the owner of the content it provides, such as logo, photos and texts.

8.2. After full payment for building the website (for the €0-to-start package: after payment of all build portions), the client receives the unlimited and exclusive right to use the design and the specific content we created for it. Until then, the client has a right of use as long as it meets its obligations.

8.3. Our own methods, templates, code libraries, tools and know-how remain ours. We may reuse them for other clients, without copying the client's specific brand identity or content.

8.4. The client guarantees that it holds the rights to all content it provides and indemnifies us against third-party claims about it.

8.5. We may mention the website and the client's name in our portfolio unless the client refuses in writing.

9. Sales audits, coaching, training and advice

9.1. The content, duration and price of these services are set out in the quote. An audit or programme starts after payment of the deposit stated in the quote.

9.2. We carry out these services with the utmost care, but this is a best-efforts obligation. Results also depend on the client's commitment and on market factors and are not guaranteed, unless we expressly guarantee a specific result in writing.

9.3. The client may reschedule a planned session free of charge up to 48 hours in advance. For later cancellation or no-show, we may charge the session.

10. Personal data

10.1. For the personal data we process for ourselves, see our privacy and cookie policy.

10.2. Where, as part of hosting and care, we process personal data on behalf of the client, for example messages sent through a contact form on the client's website, we act as processor within the meaning of Article 28 GDPR. We process that data only on the client's instructions and to perform the contract, keep it confidential, secure it appropriately, only engage sub-processors with similar obligations (including our hosting provider), assist the client with data subject requests and data breaches, and delete or return the data at the end of the contract. The client remains responsible for its own privacy notice on its website.

11. Liability

11.1. Our liability is limited to direct damage and to the amount the client paid us for the service concerned in the 12 months before the event causing the damage.

11.2. We are not liable for indirect damage such as lost profit, lost revenue, loss of clients or data, or damage caused by outages at third parties such as hosting, email or payment providers.

11.3. These limitations do not apply in case of fraud, intent or our own gross negligence, nor where the law imposes another mandatory limit.

11.4. Complaints about an invoice must be made in writing, with reasons, within 8 days of receipt.

12. Force majeure

In case of force majeure, such as illness, outages at suppliers, cyberattacks or other circumstances beyond our control, our obligations are suspended for as long as it lasts. If force majeure lasts longer than 60 days, either party may end the contract free of charge for the part not yet performed.

13. Termination

13.1. Either party may end the contract with immediate effect in writing if the other party fails to remedy a serious breach within 15 days of a written notice of default, or in case of bankruptcy or cessation of activities.

13.2. When the contract ends, we provide the client on request with an export of the website files and transfer the domain name, provided all invoices are paid.

14. Final provisions

14.1. If a provision of these terms is invalid, the other provisions remain in force and the parties replace the invalid provision with a valid one that comes closest to its purpose.

14.2. We may change these terms. For ongoing contracts, changes only apply after notice at least one month in advance, and the client may then cancel free of charge.

14.3. These terms are drawn up in Dutch. A translation is for information only; in case of differences, the Dutch text prevails.

14.4. These terms and all contracts are governed by Belgian law. Disputes are first discussed amicably. If that fails within 30 days, the courts of Antwerp, Hasselt division, have exclusive jurisdiction.